TERMS & CONDITIONS
- All plans are prepaid. Tariffs/charges for the selected plans must be paid in advance and are non-refundable.
- Installation charges may vary depending on location and service feasibility.
- GST @ 18% is not included in the plan price and will be charged additionally as applicable.
- All tariff plans and offers are subject to the guidelines, directions, and orders issued by TRAI and/or the Department of Telecommunications (DoT).
- SBR Telecom reserves the right to modify or withdraw any terms, plans, offers, or policies at any time. Updated terms will be displayed on the website and will be considered accepted by the customer.
- Any one-time charges paid to local installation partners during installation are non-refundable.
- A refund may be issued only if service installation is not feasible at the requested address after payment.
- Online refunds may be issued if a payment transaction is completed but the plan is not activated or renewed.
- If any security deposit is collected for equipment, it will be refunded only after the return of the equipment in good condition.
- Any networking equipment such as Optical Network Unit (ONU), router, or modem provided to the customer remains the property of SBR Telecom unless otherwise stated.
- Customers must return the equipment to the authorized representative or installation partner appointed by SBR Telecom upon service termination.
- If the provided equipment develops a technical fault under normal usage, it may be replaced by SBR Telecom within a reasonable time after complaint registration.
- Refunds, if applicable, will be processed only through online banking to the registered bank account or payment method used during subscription.
- The speed committed under a plan is up to the LAN port of the router. WiFi speeds may vary depending on device capability, interference, and coverage within the customer premises.
- SBR Telecom reserves the right to modify, discontinue, or withdraw any promotional campaigns at any time.
- All product names, service marks, logos, and trademarks belong to their respective owners.
- By submitting your information or contacting us through phone, website, or social media channels, you consent to receive communication, promotional messages, and service-related notifications from SBR Telecom or its authorized partners.
- All plans and pricing mentioned on the website are subject to change without prior notice.
- Plan availability, speeds, and pricing may vary depending on the service location.
- Prices mentioned on the website are typically on a per-month basis unless stated otherwise.
- Promotional or introductory plans are available for a limited period and may not be available for renewal.
- Special introductory offers are limited-time onboarding offers and may be withdrawn without prior notice.
- Any misuse, fraudulent usage, illegal activity, telemarketing activity, or commercial reselling of the connection without authorization may lead to suspension or termination of the service.
- By subscribing to any plan or using our services, the customer agrees to comply with these Terms & Conditions.
Service Support
Customers can raise service requests or complaints through the official customer support channels of SBR Telecom . The company will make reasonable efforts to resolve technical issues within the shortest possible time.
DISCLAIMER
All information provided on this website is published in good faith and for general information purposes only. SBR Telecom does not make any warranties about the completeness, reliability, or accuracy of this information. Any action taken upon the information found on this website is strictly at the user’s own risk.
SBR Telecom will not be liable for any losses and/or damages in connection with the use of our website or services. While we strive to keep the website up and running smoothly, SBR Telecom takes no responsibility for temporary unavailability due to technical issues beyond our control.
CONTACT
For any questions or concerns regarding these Terms & Conditions, please contact the SBR Telecom customer support team through the official contact details provided on the website.
Date of last revision: 2026
